💎 Refund and Return Policy
At RIIVAH, each piece is crafted with precision, care, and the highest standards of quality. As part of our commitment to providing you with authentic, custom-crafted jewellary, we maintain a strict no-return and no-refund policy.
🔒 All Sales Are Final
Due to the personalized and delicate nature of our products, we do not accept returns, exchanges, or offer refunds once a purchase has been completed.
We encourage all customers to review their orders carefully and reach out to us with any questions before placing an order.
🛠️ Exceptions – Manufacturing Defects
Your satisfaction and confidence in our craftsmanship matter deeply to us. If you believe your item has a manufacturing defect, please contact us within 24 Hours of delivery with:
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Your order number
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Clear photos or videos of the defect
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A brief description of the issue
- Complete video of unpackage of parcel.
Once verified by our quality assurance team, we will offer:
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A repair, or
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A replacement (subject to availability and condition assessment)
Please note: Normal wear and tear, damage caused by misuse, accidents, or improper care are not considered manufacturing defects.
📞 Need Help?
If you have any concerns about your jewellery or believe you’ve received a faulty item, our support team is here to help.
📧 Email: riivah9@gmail.com
📞 Phone:
💬 Live Chat: Available during business hours
📝 Summary
| Policy Area | Details |
|---|---|
| Returns | ❌ Not accepted |
| Refunds | ❌ Not offered |
| Exchanges | ❌ Not applicable |
| Manufacturing Defects | ✅ Eligible for repair or replacement (within 24 Hours of Delivery) |
We appreciate your understanding and thank you for choosing RIIVAH — where every piece tells a story, and every customer is part of ours.